Advanced Recreation Facilities Business Management II (ILC-OL)

Advanced Recreation Facilities Business Management II

Instructor-led Course Online (ILC-OL). This course will be taught using Zoom.

• Session 1: Customer Service and Patron Relations: Monday, October 21 and Tuesday, October 22 - 9:00 am to 12 noon
• Session 2: Human Resources Management – Union and Non-union Work Environments: Wednesday, October 23 and Thursday, October 24 - 9:00 am to 12 noon
• Session 3: Supply Chain Management: Friday, October 25 and Monday, October 28 - 9:00 am to 12 noon
• Session 4: Recreation Facilities and Emergency Management: Tuesday, October 29 and Wednesday, October 30 - 9:00 am to 12 noon
• Session 5: Interpersonal Communication Skills: Thursday, October 31 and Friday, November 1 - 9:00 am to 12 noon

Course Description

Instructors: Frederick Horvath, CRFP, CMM III, Director of Operations, Municipality of Clarington (retired); Lucas Mapplebeck, LL.B., Associate, Filion Wakely Thorup Angeletti LLP; LouAnn Birkett, CSCMP, Purchasing Manager, Regional Municipality of Durham (retired); Patricia Martel PhD, CEM, ABCP, Manager, Emergency Management, CEMC, Niagara Region; Brian Lambie, President, Redbrick Communications

NOTE: This course will be taught using Zoom. Participants need no special computer skills or set-up other than:

• setting up a personal FREE Zoom basic account 
• an internet connection that should be able to provide a data download and upload minimum speeds of one Megabit per second (Mbps) or better - broadband connection is recommended.
• a computer and monitor
• a webcam, not compulsory but recommended
• a microphone
• desire to interact, network, and learn from the comfort of their home/office. 

This course is worth 28 professional development credits towards recertification of any ORFA professional designation